Last updated: May 31, 2025

This Privacy Policy explains how River Solutions (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or use our website riverpeptides.co.uk (the “Site”) or otherwise communicate with us. “You” refers to anyone using our services, whether as a customer, visitor, or another individual whose information we collect.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. When we do, we will post the revised policy here and update the “Last updated” date.

How We Collect and Use Your Personal Information

We collect personal information from various sources depending on how you interact with us. We use this information to provide and improve our services, communicate with you, comply with laws, protect our rights, and more.

What Personal Information We Collect

  • Information you provide directly: such as your name, address, phone number, email, order details, account information, and customer support communications.
  • Information about your usage: such as device and browser details, IP address, and how you interact with the Site.
  • Information from third parties: including vendors and service providers who assist us (e.g., payment processors).

How We Use Your Personal Information

  • To provide products and services, process payments, manage your account, arrange shipping, and handle returns or exchanges.
  • For marketing and advertising to send promotional messages or show relevant ads.
  • To protect against fraud and maintain security.
  • To communicate with you and improve our services.

Cookies

We use cookies to improve your experience on the Site, remember preferences, run analytics, and for advertising purposes. You can adjust your browser settings to block cookies, but this may affect the functionality of the Site.

How We Share Your Personal Information

We may share your information with:

  • Vendors and service providers who help us operate the Site.
  • Business partners for marketing purposes.
  • Affiliates within our corporate group.
  • Legal authorities when required by law.

Third Party Websites and Links

Our Site may link to other websites not controlled by us. We are not responsible for their content or privacy practices.

Children’s Data

Our services are not intended for children. We do not knowingly collect personal information from children under 18. If you believe we have collected such information, please contact us to request deletion.

Security and Retention

We take reasonable measures to protect your data but cannot guarantee complete security. We keep your information as long as necessary for business or legal reasons.

Your Rights

Depending on your location, you may have rights including:

  • Accessing your personal data.
  • Correcting or deleting your data.
  • Restricting or objecting to certain processing.
  • Withdrawing consent.
  • Opting out of sale or sharing of your data.
  • Managing communication preferences.

You can exercise these rights by contacting us.

Complaints

If you have concerns about how we handle your data, please contact us. You may also have the right to complain to your local data protection authority.

International Users

Your information may be transferred outside your country. When transferred from Europe, we use legal safeguards like Standard Contractual Clauses.

Contact

If you have questions or want to exercise your rights, contact us at:

RIVER PEPTIDES LTD
📍 Address: 66 Paul Street, London, EC2A 4NA, United Kingdom
📞 Phone: +44 7542 472634
📧 Email: [email protected]

We are the data controller of your personal information under applicable laws.